Quality Assurance Manager Job Details

Job Description

Quality Assurance Manager

Kuwait City, Kuwait

Experienced Hire

Experience level

Job details

Hybrid

Work location

Quality

Career

About the job

Pace is a leading multidisciplinary consultancy firm based in the Middle East which provides architecture, engineering, and planning services. We assist national governments, international organisations, and private sector companies in delivering successful and local solutions with global expertise. Founded in 1968 in Kuwait City, we build on our fifty-five-year legacy by continuing to contribute positively and ethically to the development and shaping of our societies. As one of the region’s largest privately owned design and engineering consultancies, we currently employ more than 750 professionals and operate internationally in the Middle East, Asia, Africa, and Europe.

About the Role

The Quality Assurance Manager leads the quality practices across the organisation and is responsible for developing, implementing, and continuously improving the Quality Management System (QMS) in alignment with international standards (e.g., ISO 9001, ISO 14001, ISO 45001), while fostering a culture of excellence across regional offices. The role manages the Document Control function and team, ensuring robust documentation practices that support compliance, traceability, and operational efficiency.

What you will be doing

Champion a culture of quality and continuous improvement across all teams and offices.
Conduct internal audits and implement corrective actions to address non-conformities.
Design and deliver quality training programs and induction sessions for staff across all levels.
Coordinate with external auditors and stakeholders to resolve QA/QC issues and maintain certifications.
Ensure ongoing professional development in quality practices and standards.
Develop and manage QMS frameworks tailored to AEC operations, ensuring alignment with international standards and regional regulatory requirements.
Establish and maintain manuals, guidelines, and procedures that support quality and compliance.
Lead quality planning, implementation, and auditing across all project phases and disciplines.
Oversee the Document Control team, ensuring effective management of quality documentation, version control, and traceability.
Provide strategic leadership and guidance to Departments and project teams on quality methodologies and compliance.
Prepare and present quality performance reports to senior management. •

Required Experience

Minimum 5-7 years of experience in quality management.
Experience in auditing, compliance, and continuous improvement.
Sector-specific experience in AEC is an advantage.
Proven experience working to international standards (ISO 9001, ISO 14001, ISO 45001).
Strong understanding and experience of regional regulatory frameworks and industry best practices.
Demonstrated success in managing document control functions and teams.

Education

Bachelor’s degree in Engineering, Architecture, Construction Management, Business Administration or Quality Management. A Master’s degree or MBA is a plus.

Certifications & Memberships

Kuwait Society of Engineers (KSE)
ISO 9001, ISO 14001, ISO 45001.
Certified Manager of Quality/Organizational Excellence (CMQ/OE)
Certified Quality Engineer (CQE) – by ASQ
Lean Six Sigma Green/Black Belt

Essential Skills

Quality Management Systems Expertise practices.
Regulatory & Compliance Management.
Process Improvement & Performance Excellence.
Document Control & Information Management.
Strategic & Results-Driven Leadership.
Cross-Functional Leadership & Training.
Communication & Stakeholder Engagement.

Why join Pace?

Join our award-winning multidisciplinary consultancy firm, offering architecture, engineering, and planning services based in the GCC region with projects across the globe.

With over 55 years of pushing boundaries in design, innovation, and quality, employees have the chance to contribute to projects shaping the landmarks of the future.

Our commitment to prioritising people ensures a safe, diverse, inclusive, and progressive work environment where employees can grow and develop their careers through organisational, individual, and professional goals. Collaborating with industry-leading experts on unique projects, you can also enjoy the economic benefits and lifestyle opportunities the region offers.

Information at a Glance